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Write a letter to Alexandra Wallace about why her argument was unsuccessful (aside from the obvious racist rant). Help her look at her argument and thesis. Her main thesis statement is that people should not talk on their cell phones in the library. From what you now know about rhetorical appeals and strategies, point out to Alexandra the flaws in her argument and suggest ways that she could improve it. Do not be angry with her--take the high road. You may briefly mention how her video made you feel, but be sure to remain positive in your attempt to help her understand rhetoric. End your letter with a positive note, too -- perhaps that you hope she has learned her lesson, and that in argument, every word and every strategy counts.